Returns & Exchanges
Mustela USA is committed to your satisfaction and offers a 30-day return policy for products purchased directly from our website. Items must be in their original, unopened packaging to be eligible for a full refund or exchange.
Initiate Your Request
Contact our Customer Care team via our online portal or email with your order number and the reason for your return.
Prepare Your Package
Securely pack the unused items in their original shipping box or a similar sturdy container to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing