Frequently Asked Questions
Everything you need to know about caring for your family's skin.
Are Mustela products safe for newborns?
Yes, our products are formulated with natural ingredients and are clinically proven safe for use from birth on, including babies out of NICU.
What is the shelf life of Mustela products?
Most Mustela products have a shelf life of 3 years from the date of manufacture. Once opened, please refer to the Period After Opening (PAO) symbol on the packaging.
What is your shipping policy within the USA?
We offer standard shipping across the United States. Orders are typically processed within 1-2 business days, with delivery taking 3-7 business days depending on your location.
How can I return a product if I am not satisfied?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and accompanied by proof of purchase.
Are your formulas environmentally friendly?
Mustela is a B Corp certified brand. We prioritize biodegradable formulas and use recyclable packaging to minimize our environmental footprint.
Do you test your products on animals?
No, Mustela does not test any of its products or ingredients on animals, complying with international safety and ethical standards.